FREQUENTLY ASKED QUESTIONS

Get answers to some of the common questions we get

General Questions

Does Chem-Dry of Wake County offer coupons, specials or promo codes for carpet cleaning?

Yes, we do occasionally offer coupons and special promotions. You can find our current coupons on the Coupons page. You should also follow us on Facebook and Google to get the latest carpet cleaning coupons and be notified of promotions as soon as they happen.

Are Chem-Dry products safe for my kids and pets?

All ingredients in Chem-Dry’s primary cleaner, The Natural®, are on the F.D.A.’s G.R.A.S. (Generally Recognized as Safe) list and are safe for your carpets, home, family, and the environment. As the name states, The Natural® doesn’t contain harsh soaps or chemicals but is instead composed of safe elements for carpets.

Is Chem-Dry of Wake County a steam cleaning service?

No, Chem-Dry of Wake County is not a steam cleaner. We use carbonation to lift dirt and grime from your carpets, so we do not need to use the gallons of water that typical steam cleaners use. Continue to the next question below to see how Chem-Dry compares to steam cleaning.

Carpet Cleaning

How does Chem-Dry compare to steam cleaning?

Traditional steam cleaning often soaks carpets with excessive water filled with soaps and detergents. Carpets are then wet for 1-2 days. Plus, the soapy residue left behind attracts dirt and causes your carpets to get dirty much faster.

On the other hand, Chem-Dry of Wake County’s process is very different. We need only a fraction of the water that typical steam cleaners use and instead rely on millions of microscopic bubbles to explode dirt from deep in your carpet fibers. We can then quite easily extract the dirt and moisture from the carpet.

Take a look at a detailed comparison of Chem-Dry vs Steam Cleaning.

What is the best carpet cleaning method?

We think that the “best” carpet cleaning method should stand out as more efficient and healthier than any other method. Chem-Dry’s process is just that. We provide a deeper clean using non-toxic, kid- and pet-friendly solutions with less moisture. Carpets stay clean longer and allergens and dust are washed away. Plus, our process is better for the environment!

Why do I need protectant on my carpets?

Most new carpets come with a factory-applied protectant, which wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a wise investment is that it slows the aging and wearing process and can extend the life of your carpets.

How do you remove pet urine odor from carpets?

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to explode the urine crystals and break down the enzymes, which forever removes the pet urine odor.

Will my carpets re-soil quickly after the cleaning is finished?

Not with Chem-Dry of Wake County. Many carpet cleaners, including steam cleaners, use soaps and detergents in their process. These soaps leave behind a sticky residue that attracts dirt, leading to carpets re-soiling quickly after JUST being cleaned, and often require more frequent professional cleanings. At Chem-Dry of Wake County, we use a natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents, or harsh chemicals so that it won’t leave any sticky or dirt-attracting residue.

How long will it take for my carpet to dry completely?

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. Turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes, carpets can take longer to dry for various reasons.

How often should I have my carpets cleaned?

The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 3-6 months. If you have kids and pets or if someone in your home has asthma or allergies, it’s advisable to do it even more frequently. Regular cleaning will not only improve your home’s appearance, but it will eliminate dust and allergens and extend the life of your carpeting.

Should I vacuum before you arrive?

This is not necessary. Our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

What type of chemicals does Chem-Dry use?

Chem-Dry uses a cleaning product called The Natural® as our primary cleaner. The Natural® doesn’t contain any soaps or phosphates and is safe, non-toxic, and hypo-allergenic. By contrast, most steam cleaners use soaps, detergents, and harsh chemicals in their process.

Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?

We use up to 80% less water than typical steam cleaning because we have a unique cleaner that relies on millions of microscopic carbonation bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be suctioned away. This low water, low pressure approach is healthier for your carpets and your home. Our process allows your carpets to dry in only 1-2 hours and is also environmentally friendly.

Can other carpet cleaning methods actually hurt my carpets?

Yes. Steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days.

What is considered a room?

Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.

Upholstery Cleaning

How long does it take for furniture to dry?

In most cases, the furniture dries within just a couple of hours. Still, it may take overnight to fully dry in some cases, depending on the upholstery’s fabric and how deeply it was cleaned – i.e., heavily stained areas will take longer to dry.

Do you offer protectant or stain guard for upholstery?

Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

How does Chem-Dry clean upholstery?

We use our proprietary hot carbonating extraction method, featuring our core cleaner, The Natural®. The carbonated cleaning bubbles release dirt, soil, allergens, and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil, and contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.

How often do upholstery manufacturers recommend that you clean your furniture?

Manufacturers recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies, and asthma in the home necessitates more frequent cleanings to improve the home’s overall health. If the furniture is stained, saturated, or has an unwanted odor, it is ready for cleaning.

Why should I have my upholstered furniture professionally cleaned?

In homes that don’t have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain on your furniture and become unhealthy.

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